Issue with a member? (what to do) -

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BLOG DISCLAIMER -

Within this blog are just a small amount of common issues that crop up, EDUK cannot cover every eventuality sadly.

Unfortunately we can't always all get along with one other, in most cases if you ignore and block the user this will remedy the problem.

Our answers within this blog are just a GUIDELINE ONLY please use your own discretion.

ED Emporium Admins do not get involved in member conflicts or "take sides" we encourage all member issues to be delt with amongst yourselves - this also applies "off site" so if any issues were to arise on Kik for example.

Please stay within EDUK messaging as much as possible, if a member asks you to go onto another communication app (for example Kik, Snapchat & Telegram) we recommend that you charge an unlock fee for those details & please ensure you carry out a verification between one another.

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TOP TIP -

It's best not to retaliate in awkward situations, that will only escalate the issue & may result in YOU being placed onto our naughty step indefinitely! The best thing to do is block them straight away & move on.

LIST OF COMMON/COMPLICATED ISSUES -

THE ISSUE -

RECEIVING A FAKE MEMBER MESSAGE (below is an example)

Hello Pretty.. I want to purchase your sweet photos and videos. Kindly text me now so we can talk about your payment quickly…OK
Snapchat::kamosj4844
KIK:: kamos_jonathan44
Telegram::kamosjohn44
Instagram::@kamosjohn2644
WhatsApp:: +662 822‑1325‑6444
Email::[email protected]

WHAT TO DO -

Please report & block them.

THE ISSUE -

A MEMBER HAS BROKEN A TEAM RULE

WHAT TO DO -

If you find that the rule they have broken is offensive to you - blocking that member is the best course of action.

THE ISSUE -

I'VE BEEN BLOCKED UNNECESSARILY

I have been blocked by someone I like OR I have been blocked by someone I've recently had an issue with & I'd like to resolve it - what shall I do?

WHAT TO DO -

Unfortunately people have many reasons to block you - even though it would seem that you got on with them. Please don't worry & try not to take it personally, it may not be you that they have an issue with, it could be that their safety or security has been compromised in some way?

THE ISSUE -

REPEATED OR DUPLICATED ACCOUNTS

Someone with a duplicate account OR someone who has been on EDUK before (repeat account) & I've had issues with this member in the past - what shall I do?

WHAT TO DO -

The best thing you can do is to block the member straight away. Obviously if they are abusive or harassing towards you directly - please report & block.

THE ISSUE -

SPREADING RUMOURS

Another member has told me that someone on the site is spreading rumours about me, indirectly bullying me or making up lies about me behind my back - what shall I do?

WHAT TO DO -

Please report this as soon as possible, EDUK do not tolerate bullying of any kind. We also advise you to block the member in question once you've reported them to us.

THE ISSUE -

TIME WASTING

A buyer is non stop messaging wanting to buy but never goes through with it, a buyer is wanting sex chat for free OR a buyer has ghosted me at payment - what should I do?

WHAT TO DO -

Ideally sales should be made within the same day - however this may not be the case. Every day chat is perfectly acceptable.... Buyers asking you to move onto Kik or trying to sext you for free is unacceptable - payment should be made first. Please block them within 7 days & report.

THE ISSUE -

AN ABUSIVE MEMBER

I have been nothing but courteous with a member - however they are being abusive & harassing towards me for no reason.

WHAT TO DO -

You shouldn't tolerate any bad behaviour towards you, the best thing to do is refrain from replying, report the member & block them immediately.

THE ISSUE -

POTENTIAL FAKE ACCOUNTS

A member appears to be a fake for example a "Sugar Daddy" etc... Unfortunately fakes can come in many forms & they are everywhere & on every site like this one.

WHAT TO DO -

Ignore any communication received, report & block. Do not give out any of your Kik details or any bank details ... DO NOT ever give anyone any money unless you are a buyer paying for a service.

THE ISSUE -

FAILURE TO DELIVER A PRODUCT/SERVICE

A member has failed to deliver my product or a service after I've paid & they have been active on EDUK since & have not responded to my messages.

WHAT TO DO -

Message the member (through EDUK & by email) one final time and ask them kindly to send the goods or service that has been paid for within 7 days (this will give them time to sort it out for you - they may of had some kind of an emergency crop up) If after this time you don't hear anything rate 1 star, report and block.

THE ISSUE -

A BUYER WANTS A REFUND

You have delivered the experience, you are in the middle of an experience OR the buyer has received their service/goods - but the buyer wants a refund for whatever reason.

WHAT TO DO -

Firstly this is common - buyers do change their minds unfortunately. EDUK recommend to offer half a refund (as you still need to cover your time & costs, plus the buyer has already probably had photos sent to them and your time spent messaging them throughout the order) OR you can offer the buyer private gallery access instead of any refund.

THE ISSUE -

BUYER COMMUNICATION STOPS

You maybe asking why is the buyer no longer replying to me after they've placed & paid for a service?

WHAT TO DO -

Take payment upfront for everything obviously! This issue is very common - maybe they've had a change of heart? OR they've been interrupted? See below for further details.

VIRTUAL -

If they disappear during a sexting session for example - carry on from your side until the session time has ended (they may have chance to look at the messages & pics later)

WEARABLES -

If they don't provide a postal address - ask them to send their name & address within 7 days - advise them after this time items will be discarded as they will no longer be "fresh" and no refund can be given because you need to be paid for your time & the item.

THE ISSUE -

YOUR IDEAS BEING USED/USING SIMILAR CONTENT TO YOURS

Another member has used my ideas & is posting similar content to mine.

WHAT TO DO -

Using your ideas & having similar photos/content to yours is very annoying - however this is a compliment (they maybe new to selling) Do not engage in conversation with the member & block them. You can add a message within your bio - for the attention of other sellers, to ask them politely not to copy your unique style.

THE ISSUE -

DIRECTLY COPYING CONTENT/
STEALING YOUR IDENTITY

Another member has directly copied my content word for word - to pass off as their own work (direct copy & paste job)

AND/OR

Another member has taken my photos. They've stolen my identity & are pretending to be me.

WHAT TO DO -

Do not engage in conversation with the member - report & block them. You can add a message within your bio - for the attention of other sellers, to ask them politely not to copy your hard unique work. Take screenshots of your profile & there's just incase admin need to see.

WHAT HAPPENS WHEN I REPORT A MEMBER? -

We recommend on EDUK you report any members straight away if they appear to have a fake or duplicate account - once these members have been reported enough times they will be automatically downgraded to our free version or placed onto our "Naughty Step" - which means they are suspended indefinitely! You may be able to see them on the site - but don't worry they can't log in at all.

Please think about it carefully before you report someone.

By having this system it will potentially keep our members safe - HOWEVER this only works if YOU report them!

For your information we have group chats & a "Help Centre" available for you to access if help is needed.

We hope this helps you,

Good Luck!